Versand
Shipping Policy
All orders will be processed within 2 working days, following the US holiday calendar.
Standard shipping will use UPS/Fedex Ground or other economic shipping service provider in the United States excluding Alaska, Hawaii. The shipping time follows the carrier's service term.
Our goal is to provide efficient and reliable shipping services for our customers' orders. This policy outlines the terms and conditions that govern our shipping practices. Please read this policy carefully before placing an order.
Shipping Methods and Time Frames
We offer standard shipping, which typically takes 5-9 business days to ship within the continental United States. Orders to Alaska, Hawaii and other U.S. territories may take longer. Expedited shipping is also available for an additional charge. Delivery times may vary depending on your location and shipping method.
Shipping Costs
Shipping is free on all of our products. If expedited delivery is required there will be an additional charge, which can be selected at checkout.
Order Processing Time
Orders are usually processed and shipped within 1-2 business days after the order is placed. During peak seasons or special promotions, processing times may be longer.
Order Cancellation:
- Time Limit: Customers can cancel their orders for free within 24 hours of order placement or while the order status remains unshipped. If the order has been shipped and has a tracking status, a cancellation fee will be charged (the fee depends on the cost to intercept the order).
- Refund: Please refer to our refund policy.
- Notification: Customers can apply for order cancellation via email(sales@exbriteusa.com) or phone(+1 302 336 8180).
Address Change:
Please ensure that the shipping address you provide is correct:
- Within 24 hours of order placement or while the order status remains unshipped, you can modify your shipping address.
- For address changes while in transit, we may charge a handling fee.
Order Tracking
Once your order has been shipped, we will provide you with a tracking number via email that you can use to track the delivery status of your package. Please note that tracking information may take up to 24 hours to update.
Shipping Restrictions
We do not ship to P.O. Boxes or APO/FPO addresses. We also reserve the right to cancel any orders that appear to be fraudulent or suspicious in nature.
International Shipping
Currently, we only ship within the continental United States. We do not offer international shipping.
Damaged or Lost Packages
In the rare event that your package is lost or damaged in transit, please contact us immediately so that we can investigate the issue and provide a solution.
Return Shipping
If you need to return an item, please refer to our return policy for information on how to do so. Please note that return shipping costs are the responsibility of the customer unless the item is defective or shipped incorrectly.
Changes to Shipping Policy
We reserve the right to change this shipping policy at any time. Any changes will be posted on our website and will be effective immediately upon posting.
If you have any questions or concerns about our shipping policy, please do not hesitate to contact us. We appreciate your business and look forward to serving you.