Return & Refund Policy
“Our store's goal is to provide you with items that perfectly match your home. If any item does not meet your expectations, we will assist you in resolving the issue.”
Before installing the product, please take the following steps to ensure that it is the correct item and in good condition:
● Check the box for any damages.
● Confirm that the product name and model match your order confirmation.
● Unpack and inspect the product.
● If you receive the wrong item or it arrives damaged, do not accept delivery. Please contact us immediately.
General Return Policy
You can return items within 30 days after delivery for a refund or store credit. If items are damaged, defective, or the wrong product was delivered, we will handle the return free of charge. Please provide photos or videos via email or text.(Please note that the return shipping costs are in the charge of customer even the item's returned within 30 days after delivery unless it is defective or shipped incorrectly.)
If you want to return a product for any other reason beyond 30 days (general policy), contact us to arrange shipment, and you will be responsible for the shipping cost. Additionally, for returns due to reasons not attributed to our error, The item must be in its original, undamaged condition and packaging. Refunds will be issued to your original payment method. For more information, see our Refund Policy.
Contact Us at firstname.lastname@example.org or call +1 302 336 8180 for assistance.
Our Refund Policy is designed to be hassle-free and customer-focused. Please note the following:
● Refunds will be issued to your original payment method once we receive and inspect the returned item.
● Please allow for processing time, typically 3-10 days depending on your payment method.
● For damaged products due to our fault, please provide a photo and we will offer a refund or replacement at no additional cost.