The Allsumhome "Satisfaction First" Official Warranty Policy

At Allsumhome, we stand firmly behind the quality and craftsmanship of our products. We offer a limited warranty covering defects in materials and manufacturing for products purchased directly from Allsumhome.com. This coverage is effective from the original date of purchase.

1. Warranty Coverage Periods

Our warranty periods are categorized by product type and the environment in which they are used:

Medicine Cabinets & Bathroom Mirrors: These products are covered for 2 years for residential use and 1 year for commercial use. This includes LED strips, defoggers, integrated outlets, sensors, drivers, and glass shelving.
Bathroom Vanities & Vanity Lights: We provide a 2-year residential warranty and a 1-year commercial warranty. Coverage extends to the cabinet structure, finish, hardware, and all electrical components.
Shower Doors: Both residential and commercial installations carry a 5-year warranty on the glass and a 1-year warranty on the hardware. Please note that seals and gaskets are excluded from this coverage.
Bathtubs: Residential use is backed by a 10-year warranty against cracking, leakage, and structural defects. Commercial use is covered for 1 year.
Smart Toilets: Both residential and commercial applications include a 1-year warranty covering the ceramic body, mainboard, heating units, and remote control.

2. What the Warranty Includes

This policy covers manufacturing defects and functional failures, including both mechanical and electrical issues, under normal operating conditions. At our discretion, Allsumhome will resolve the issue by providing replacement parts, issuing a new unit, or providing a refund.

3. What the Warranty Excludes

Labor and Installation: We do not cover the costs associated with electricians, professional installation, or the removal of existing units.
Misuse and Wear: Coverage does not apply to damage caused by improper installation, accidents, unauthorized modifications, or general misuse.
Consumables: Wear-and-tear items, such as PVC water-stop strips and gaskets for shower doors, are considered consumables and are not covered.

4. How to Initiate a Claim

To ensure a fast and effective resolution, please have your Order Number ready along with photos or videos that clearly document the issue. You may contact our support team directly via phone or email to start the process. For immediate assistance with installation or parts replacement, digital manuals and video guidance are available upon request.

5. Contact Our Support Team

Your satisfaction is our priority. Our team is available during business hours to assist you with any concerns.

Support Hotline: +1 302-336-8180
After-Sales Email: cs@exbriteusa.com
Service Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)

This warranty provides specific legal rights, and you may also have other rights which vary from state to state.

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