The "Satisfaction First" Warranty
Allsumhome Official Warranty Policy
At Allsumhome, we stand behind the quality of our products. We provide a limited warranty covering defects in materials and craftsmanship from the original date of purchase for products bought directly from Allsumhome.com.
1. Warranty Periods
| Category | Warranty Coverage | Warranty (Subscribed Users) | Warranty (Non-Subscribed Users) |
Applicable Series
|
|---|---|---|---|---|
| Bathtub | Tub Body (Non-Intentional Damage) | 10 Years | 8 Years | Applies to: Rock Series Others: Subject to product page terms |
| Drain Cover & Assembly (Non-Intentional Damage) | 2 Years | 1 Year | Applies to: Rock Series Others: Subject to product page terms |
|
| Shower Door | Glass & Hardware | 8 Years | 6 Years | Applies to: All Series |
| Rollers & Soft Close Mechanisms | 3 Years | 1 Year | Applies to: All Series | |
| Bathroom Vanity | Electrical Parts (LED Strips & Drivers) | 3 Years | 1 Year | Applies to: All Series |
| Cabinet Structure (Solid Wood) & Countertop | 1 Year | 1 Year | Applies to: All Series | |
| Mirror cabinet, LED mirror light / Bathroom mirror | Electrical Parts (Existing LED Strips) | 3 Years | 1 Year | Applies to: All Series |
| Electrical Parts (Upgraded LED Strips, Outlet/USB, Touch Buttons, Defogger), Cabinet Structure & Mirror Surface | 5 Years | 3 Years | Applies to: All Series |
2. What Is Covered
This warranty covers manufacturing defects and functional failures (mechanical or electrical) under normal residential or commercial use. Depending on the issue, Allsumhome will provide replacement parts, a new unit, or a refund at our discretion.
3. What Is Not Covered
- Labor Costs: We do not cover electrician, installation, or removal costs.
- Misuse & Wear: Damage caused by improper installation, misuse, accidents, unauthorized modifications, or normal wear and tear.
- Consumables: PVC water stop strips/gaskets for shower doors are considered consumable items and are not covered.
4. Warranty Claim & Support
To ensure a smooth and fast resolution, please follow these steps:
- Prepare Documentation: Have your Order Number ready along with photos or videos clearly showing the issue.
- Contact Us Directly: You can initiate a claim by calling our support line or sending an email to our after-sales team.
- Self-Service Support: For installation guidance, you can download the Installation Manual directly from the specific product page on our website. We also provide video guidance upon request to assist with part replacements.
5. Contact Our Support Team
Your satisfaction is our top priority. Our professional team is ready to assist you during business hours to ensure you are completely satisfied with your Allsumhome experience.
- Support Hotline: +1 302 336 8180
- After Sales Email: cs@exbriteusa.com
- Service Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)
Our Promise: Reach out to us via phone or email during our service hours, and we will work tirelessly to resolve your concerns.
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.