California Shower Wall Medicine Cabinet/Bathroom Mirror(Or Other Products) Service Policy

Service Introduction

At Allsumhome, we partner with local California installation teams to provide you with top-notch bathroom product installation services. We understand your expectations for a bathroom renovation and are committed to offering customized solutions to make the entire process easy and smooth. Click here to order and start your bathroom refresh journey!

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Preface

Scheduling and Consultation: For pre-sale inquiries or to schedule an installation, please text +01-909-9160888 Or consult our official website email sales@exbriteusa.com. We only accept text message appointments. You can send photos or videos for assistance with measurements and online consultation. This also helps us keep records for future reference. Our service hours are Monday to Friday, 9:30 AM to 6:00 PM.

Service Process

• Consultation - Order Placement - Scheduling - On-Site Installation - Delivery - Completion

Additional Services:

• If you purchase our wall panels, we offer free installation of showerheads (you must provide your own showerhead).
• Purchasing our products includes free delivery to your doorstep.
• If you are uncertain about the size and style of the products you are buying (shower doors, shower wall panels, bases, mirror cabinets, mirror lights, etc.), you can request our professional technicians to conduct an on-site assessment. Each visit costs $200, and you will also enjoy a discount from our store.
• Installation services include: shower doors, mirror cabinets, LED mirror lights, shower wall panels, bathtubs, and other bathroom furniture

Pre-Installation Preparation

• Space Preparation: We recommend that you send photos of your bathroom environment in advance to help us assess the installation difficulty. We also offer old furniture cleaning and removal services (for an additional fee). Additionally, we suggest that you clear the installation area in advance, removing any items that may affect construction to create convenient conditions for the installation team.
• Rescheduling: If you need to change the installation time, please notify the installation team leader at least 1 day in advance. For example, if the installation is scheduled for Wednesday, please contact us before 6:00 PM on Tuesday to confirm or change the appointment time.
• Tools and Materials: You do not need to prepare any tools. Our professional team will bring all necessary tools, such as drills, screwdrivers, levels, tape measures, etc. After placing an order, the team leader will communicate with you by phone message to understand your needs in detail, confirm the installation location and size, and determine the installation date and time. We will also check whether the shower door accessories are complete to ensure a smooth installation process.

On-Site Service

Optional Additional Services:

• Demolition and Cleaning of Old Bathroom: $xx per bathroom.
  

Installation Process:

• Installation Location Confirmation: We will confirm the installation location with you again to ensure that it meets your expectations and installation requirements, while also checking the wall's flatness and load-bearing capacity.
  
• Unboxing Inspection: We will open the product packaging in front of you to check the appearance and completeness of the accessories. If the accessories are incomplete, the installation team will contact our sales team for handling.
  
• Wall Preparation: Using a level, we will determine the installation height and horizontal position, and mark the wall accordingly. If the wall does not meet the installation standards, installation may not be possible.
  
• Drilling and Installation: Based on the marked positions, we will drill holes in the wall using a drill and install expansion bolts or hooks and other fixing devices.
  
• Function Testing: We will test whether the door opens and closes smoothly and whether the waterproofing is effective.
  
• Post-Installation Cleanup (Paid Service): We will clean up the waste generated during the installation process, such as packaging materials, dust, and debris; wipe the surrounding walls and floors of the installation area with a clean cloth to maintain cleanliness; tidy up the tools and materials, and take away all waste.
  
• Customer Acceptance: Please have the customer personally inspect the installation, including the appearance and functionality. After confirming customer satisfaction, have the customer sign the installation acceptance form.
• After-Sales Service Explanation: The installation team collaborates with Allsumhome, and the final interpretation of the warranty is owned by Allsumhome. The installation team is responsible for the risks and actions during the installation process. If you encounter any quality issues with the product during use, you can contact our customer service at +1 302 336 8180 or email sales@exbriteusa.com. If necessary, we will contact the installation team to assist in resolving the issue. The warranty period is consistent with the duration stated on the product page. We promise that if you are not satisfied with the installation results, we will make free adjustments until it meets your expectations.

Service Fee Details

• California On-Site Assessment Fee (Optional): If you are uncertain about the size and style of the products you are purchasing (shower wall panels, bases, mirror cabinets, mirror lights, etc.), you can request a professional technician to conduct an on-site assessment. Each visit costs $xx, and you will also enjoy a discount from our store.
  
• Waste Disposal Fee: If the customer requires special handling or transportation of installation waste, the fee is $xx.
  
• Basic Installation Fee: Shower door installation costs $xx per set, including basic installation operations and material costs (such as screws, expansion bolts, etc.).

Other Important Notes

• Service Attitude: Throughout the service process, we always maintain a polite, patient, and professional attitude, respecting your privacy and household items.
  
• Problem Resolution: If any product damage, missing accessories, or other issues are discovered during the installation process, we will promptly communicate with you and resolve them properly.
  
• Usage Suggestions: After the installation is completed, our installation team will provide you with daily usage and maintenance tips for the products to help extend their lifespan.
  
• Safety and Compliance: We strictly adhere to local U.S. laws, regulations, and safety standards to ensure a safe and reliable installation process.
  
• Cancellation Fees:
  
  • Customer Reasons: If the installation cannot be completed due to customer-related issues (such as inaccurate measurements, product damage, missing accessories, or project delays), a $150 cancellation fee will be charged. However, if the customer has chosen our on-site inspection service and the technician's assessment error leads to the purchase of the wrong product, we will not charge this fee.
    
  • Installation Team Reasons: If the installation is delayed due to issues with the installation team (such as the installer being late or materials not arriving on time), we will not charge any additional fees.
    
  • Product Damage: If the product cannot be installed due to quality issues, no fees will be charged, and we will re-arrange the installation and delivery time. If any issues arise during use, please contact our after-sales email or phone immediately (customer service phone +1 302 336 8180 or email sales@exbriteusa.com).
    
• Other Product Installations: If you have other products that need to be installed, please let us know at any time, and we will try our best to provide you with a one-stop installation service.

Customer Support Contact Information:

• Installation Team Text Appointment Number: +01-909-9160888
• Service Hours: Monday to Friday, 9:30 AM to 6:00 PM